Bryan Texas Utilities in 205 East 28th Street

Customer Reviews about Bryan Texas Utilities:

• ★ ☆ ☆ ☆ ☆
  I started services and still have not received a bill. Tried to get them to send it to me, but I still can't get it. I had to call them just to figure out how much my first bill was, and still don't have a bill to pay.
  By Rebekah Landry, September 20, 2017
• ★ ☆ ☆ ☆ ☆
  I would like to know why my electricity slows down in the Summer during the times between 4pm - 2am? I can actually feel my a/c and fans slow down. This throttling down of of the electricity is causing my electric bill to go sky high. I HATE that my Summer bill is 3x higher. BTU is just a Money Grubbing Monopoly!!!!! BTW BTU your payment website is looks like a child set this up. The one star is for the payment site.
  By Cindy Stewart, August 30, 2017
• ★ ☆ ☆ ☆ ☆
  Worst electric company I've ever dealt with. A shame they are the only ones you can use in Bryan. Dude customer service, random outages every month, and expensive.
  By Mark Johnson, August 25, 2017
• ★ ☆ ☆ ☆ ☆
  Horrible company. If you have the option, do not choose this internet/electricity provider. MY last bill was $213 for a 4 bedroom apartment. Ridiculous prices and when I call there is usually a 30 minute conversation including multiple transfer calls.
  By Landon Kasberg, July 13, 2017
• ★ ☆ ☆ ☆ ☆
  My meter went out to 5/2017 the result was in a utility bill that exceeded $900, according to website. The CS reps are very courteous they investigated my issue told me to look for new bill sent me a new bill via website $248. I paid it then June bill was $123 I was baffled but pleased I thought wow it must be an high energy-efficient meter with new wiring. Just got my new bill due 8/2017 $703. They failed to charge my electricity in July. Beware, lesson learned you can't trust website info, double check all bills throughly and hope to win the lotto. I asked for my account to be reviewed I only heard back from billing. I guess billing is the only position that reviewed my account. I've got 2 kids going back to school, moving soon and my husband has been short hours at work due to illness and lack of work. So they are willing to "work with me due to their error" my new bill will come out soon! I'm paying for usage that is too expensive for rental. BTU good service but lack of communication to customers is beyond unacceptable.
  By Nancy Bass, June 22, 2017

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